Thank you for purchasing from Skillitos. We strive to provide high-quality educational books and learning resources for children. This Refund & Cancellation Policy outlines the terms under which refunds, returns, and cancellations may be processed.

1. Order Cancellation

Orders can be cancelled before they are shipped or processed.

If you wish to cancel an order, please contact us as soon as possible with your order details.

Once an order has been shipped or dispatched, it may no longer be eligible for cancellation.

2. Refund Policy for Physical Products (Books)

We offer refunds or replacements under the following conditions:

Eligible Cases

You may request a replacement or refund if:

• The product received is damaged
• The product received is defective
• The wrong item was delivered

Requests must be submitted within 3–5 days of delivery.

You may be asked to provide:

• Order number
• Photos of the product received
• Description of the issue

Once verified, we may offer:

• A replacement, or
• A refund, depending on availability.

Non-Eligible Cases

Refunds or returns will not be accepted for:

• Change of mind after purchase
• Minor variations in color or design
• Products damaged due to misuse or improper handling

3. Refund Policy for Digital Products

Digital products such as:

• Printable worksheets
• Downloadable activity packs
• Educational PDFs

are non-refundable and non-returnable once the download has been delivered.

This is because digital products cannot be returned once accessed.

If you experience technical issues accessing a file, our support team will assist you.

4. Replacement Policy

If a replacement is approved:

• The product will be shipped at no additional cost
• Replacement delivery timelines may vary depending on location and availability

5. Refund Processing

If a refund is approved:

• The refund will be issued to the original payment method
• Processing may take 5–10 business days depending on the payment provider

Skillitos is not responsible for delays caused by banks or payment gateways.

6. Return Shipping

If a return is required:

• Customers may be instructed to return the product to the address provided by our support team
• Return shipping instructions will be shared via email

In eligible cases such as damaged or incorrect products, return shipping costs may be covered by Skillitos.

7. Contact for Refund or Cancellation

To request a cancellation, refund, or replacement, please contact us with your order details.

Skillitos
Agra, Uttar Pradesh, India
Email: support@skillitos.com
Website: www.skillitos.com